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Google 翻訳で翻訳する新しいタブで開きます。参考情報としてご利用くださいFor consumers in the EU, the EEA and the UK, your right to withdraw from a paid plan, extra seats or a top-up pack within 14 days, how to do it, what you get back, and the model withdrawal form.
Last updated October 28, 2026.
This notice is for you if you buy a paid plan, extra seats or a top-up pack as a consumer, that is, for purposes outside your trade, business, craft or profession, and you live in the European Union, Iceland, Liechtenstein, Norway or the United Kingdom. It sets out the right of withdrawal under Directive 2011/83/EU on consumer rights and, in the UK, the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you live in the UK, wherever this notice says withdraw or withdrawal, read cancel or cancellation: the right, the 14 days and the steps are the same.
Only consumers have a right of withdrawal. Business customers do not. If you buy for your trade, business, craft or profession, you cannot withdraw from the contract; the refunds in section 7.5 of the Terms of Service apply to you instead.
The Free plan costs nothing and can be closed at any time, so there is nothing to withdraw from.
Business or consumer. When you sign up from the European Union, Iceland, Liechtenstein, Norway or the United Kingdom, we ask whether you are signing up as a business or as a consumer. If you choose consumer, we email you this notice and the model form with the confirmation of each paid plan you buy, and Billing in your dashboard has a withdrawal function for 14 days after each purchase. The function covers paid plans; to withdraw from extra seats or a top-up pack, write to us as section 2 describes. As a consumer you can always withdraw by email or by post, whatever you chose at sign-up.
Paid plans, extra seats and top-up packs are bought through Avonao Billing, Avonao's central billing service, with Stripe as the merchant of record that takes the payment, and we provide the Service under our Terms (section 7.1). You can send your withdrawal to us. We deal with Avonao Billing, and Stripe, the merchant of record, pays the refund via Avonao Billing to the payment method you used.
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day of the conclusion of the contract, which is the day you buy the paid plan, the extra seats or the top-up pack.
To exercise the right of withdrawal, you must inform us (Avonao, Inc., 254 Chapman Rd, Ste 208 #21918, Newark, Delaware 19702, USA, agined-billing@avonao.com; this is our legal address, and a withdrawal sent by post must go there, not to our San Francisco mailing address) of your decision to withdraw from this contract by an unequivocal statement (for example, an email or a letter sent by post). You may use the model withdrawal form in section 4, but it is not obligatory.
You can also withdraw in your dashboard: open Billing, choose "Withdraw from contract here" and then "Confirm withdrawal". If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (by email) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. The reimbursement is made by Stripe, the merchant of record, via Avonao Billing, using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.
Complete and return this form only if you wish to withdraw from the contract. You can copy it into an email to agined-billing@avonao.com.
To: Avonao, Inc., 254 Chapman Rd, Ste 208 #21918, Newark, Delaware 19702, USA,
agined-billing@avonao.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract
for the provision of the following service (*):
[paid plan, extra seats or top-up pack, and the workspace it is for]
Ordered on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.Write to agined-billing@avonao.com with the invoice number. Billing for Agined is handled by Avonao. We confirm by email that we have received your withdrawal.