Digital Services Act

1. Who provides the Service#

Agined Attestor is provided by Avonao, Inc., 254 Chapman Rd, Ste 208 #21918, Newark, Delaware 19702, USA, a corporation formed in the State of Delaware (legal address). Our mailing address, for general correspondence only, is Avonao, Inc. • 2261 Market Street PMB 10671, San Francisco, CA, 94114, United States. It is not our legal address: all legal correspondence must be sent to the legal address in Delaware stated above (see the Imprint). We have no establishment in the European Union and offer the Service to people and businesses there.

Under Regulation (EU) 2022/2065, the Digital Services Act ("DSA"), the Service is an intermediary service. Relayed agent calls and webhook deliveries transmit information at a customer's request. Receipts, watches and the labels customers attach to them are information stored at a customer's request.

In plain language: this page lists who to write to about the Service under EU law, and what happens when someone reports illegal content.

2. Point of contact for authorities (Article 11)#

Authorities of the EU Member States, the European Commission and the European Board for Digital Services can reach us at:

• Email: support@agined.com, with "DSA authority" in the subject line
• Languages: English and German

Orders to act against illegal content (Article 9) and orders to provide information (Article 10) can be sent to the same address. We confirm receipt, tell the authority how we gave effect to the order and when, and tell the customer concerned as Article 9(5) and Article 10(5) require.

3. Point of contact for users (Article 12)#

Customers and anyone else who uses the Service can reach us directly by:

• Email: support@agined.com
• The contact page: agined.com/support
• Languages: English and German

A person reads and answers every message. Number One, the assistant on the website and in the dashboard, can help with questions, but you never have to use it to reach us.

4. Legal representative in the EU (Article 13)#

Our legal representative in the European Union under Article 13 DSA is:

NUICORN Chausseestraße 86 10115 Berlin Germany

Authorities and users can reach the representative through privacy@agined.com. Its mandate covers Article 13 DSA in addition to Article 27 GDPR.

Authorities can address the representative, in addition to or instead of us, on all matters needed to receive, comply with and enforce decisions under the DSA. Our representative in the EU under Article 27 GDPR is listed in the Privacy Policy and the Imprint.

5. Notices about illegal content (Article 16)#

Anyone can tell us about content in the Service that they believe is illegal, by email to abuse@agined.com. A notice is easier to act on when it contains:

1. why you believe the content is illegal, explained clearly enough for us to see it without a detailed legal examination;
2. where it is: receipt ids, URLs, hostnames or other identifiers that let us find it;
3. your name and email address, except where the notice concerns one of the offences in Articles 3 to 7 of Directive 2011/93/EU (sexual abuse and exploitation of children); and
4. a statement that you believe in good faith that the information and allegations in your notice are accurate and complete.

We confirm receipt by email. A person reviews every notice; we do not decide on notices by automated means. We decide in a timely, diligent, non-arbitrary and objective way, tell you our decision about the content you reported, and tell you how you can challenge it. We may not be able to share more, because the rest concerns another customer's account.

6. When we restrict a customer (Article 17)#

If we restrict a customer because content is illegal or breaks the Acceptable Use Policy, for example by revoking or limiting keys, stopping a watch, or suspending a workspace or account, we send the customer a statement of reasons. It says:

• what we restricted, how far the restriction goes and for how long;
• the facts and circumstances we relied on, including whether the decision followed a notice;
• whether automated means were involved. Automatic detection on agent.call can raise a flag, but a flag only asks a person to look, and every restriction is a person's decision;
• the legal ground, if we found the content illegal, or the clause of our terms it breaks; and
• how to seek redress: an appeal to us, which a person reviews, any out-of-court dispute settlement available to you, and the courts.

We do not send a statement of reasons where we do not have an email address for the customer, or where an authority has told us not to for reasons of law enforcement. How appeals work is described in section 3 of the Acceptable Use Policy.

7. Threats to life or safety (Article 18)#

If we become aware of information that gives rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, we promptly inform the law enforcement or judicial authorities of the Member State concerned, or Europol where we cannot identify that Member State, and provide all relevant information available.

8. Our terms and how we enforce them (Article 14)#

The restrictions on using the Service are in the Terms of Service and the Acceptable Use Policy. Section 3 of the Acceptable Use Policy describes the tools we use to enforce them (rate limits, quotas and automatic detection that flags a pattern for a person to review), the actions we can take, and how a customer appeals.

9. Transparency reports (Article 15)#

Article 15(2) DSA exempts micro and small enterprises from the duty to publish transparency reports, and that exemption applies to us. We will publish a report once it no longer does.

10. Changes and contact#

We update the date at the top of this page when a contact detail changes. Questions about this page: support@agined.com.